![]() If you are eligible for 10-Day Payments, and you’ve turned on this payment option (on your billing page or in account settings on mobile), Mable Payment Services pays your eligible support hours within 10 days, from approval, even if the payment is still being collected from the client or their funding source. Add clear cancellation policies in your agreements.Confirm your client’s stated support goals to ensure your support is in line with them.Get to know your client’s funding type requirements (eg, NDIS price limit rates and 24-hour rates).How can I safeguard against potential payment delays? Mable is aware of the impact of payment delays on independent support workers, and we continue to work on behalf of workers on our platform to resolve any payment delays directly with our partner providers and the NDIA. This is an ongoing industry-wide issue, and the NDIA has created a task force dedicated to working through payment issues.įunding for Aged Care has recently moved to a similar system where support is claimed in arrears, and many service providers have extended their payment terms as they adjust. ![]() NDIS-registered service providers have also identified additional delays related to the NDIS scheme itself or individual NDIS plans. Once we receive it, we process payment within 1–2 business days. If your client is paying via invoice, their payment depends on a third party, such as an aged care provider, disability service provider or the NDIA. If an error with a client’s credit card or direct debit details causes a delay, it can usually be quickly rectified once identified. If you have any payment delay questions, please call us on 1300 73 65 73 or email What are the reasons why there may be a payment delay? You can submit a ‘payment enquiry’ via the ‘enquire now’ button in support hours to our team at Mable, and we’ll follow up with the client’s funding source. This will help you understand when you might expect payment.Īfter 14 days, an unpaid invoice will display as overdue. What can I do if my payment is delayed?Ĭheck your support hours to find out when they were approved and your client’s payment method. Payments are generally received two business days after. Self-managed/self-funded paying by direct debit – we’ll charge your client the next Monday or Wednesday, whichever comes first. Self-managed/self-funded paying by credit card – we’ll charge your client the same day. Payment times depend on the funding organisation and can vary. Submit your support hours before midnight on Monday to be invoiced on Wednesday the same week. Government-funded – we’ll invoice your client or their funding organisation on the next Wednesday. Payment processing time after support hours have been approved is determined by the payment method used by your client. If you’re using a mobile or tablet, you can access this information in the ‘support hours’ tab by tapping on the relevant support hours. ![]() If you’re using a desktop browser, hover over ‘pending payment’, and a pop-up will appear, showing your client’s payment method and the estimated time required for your payment to be processed. This column will also show if your payment is ‘paid’ or ‘pending payment’. You can find your client’s payment method in support hours in the ‘payment collected’ column. How do I find out my client’s payment method? Mable invoices the service provider on your behalf for any work booked through our platform. If your client uses NDIS or aged care government funding, they will likely pay through a service provider. What are the different payment methods clients can use?Ĭlients may pay privately via credit card or direct debit. We follow up on any overdue or unpaid payments as per our terms of use. Payment collection times depend on the client’s funding source and payment method and can vary. Your payment will be sent to you within two business days from when we collect the payment from your client.
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